LAST UPDATED: December 2023

Love and Waves Travel, LLC values its users' privacy and is committed to the protection of keeping your information safe and secure. This Privacy Policy governs the manner in which Love and Waves Travel collects, uses, maintains and stores information collected from users on the http://www.loveandwavestravel.com website. This Policy applies to Love and Waves Travel, its website, all products and services, and it governs any and all data collection and usage by the company regardless of the purchase of products or services. By visiting our website, you agree to the terms outlined in this Privacy Policy and our Terms of Use (link). Love and Waves Travel, LLC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.


POLICY TERMS:
- Love and Waves Travel, LLC may also be referred to as “Love and Waves Travel” or “Company”
- www.loveandwavestravel.com may also be referred to as “website” or “site”
- Website User(s) may also be referred to as “user(s)”, “you”, “yours”, “client”
- Privacy Policy may also be referred to as “policy”
- Personal Identifiable Information (PII) may also be referred to as “Personal Information” or “information”

WHAT INFORMATION IS COLLECTED
- PERSONAL: When you browse our website, we do not collect Personal Information, unless you voluntarily provide it to us. Users may voluntarily provide Personal Identifiable Information (PII) in order to obtain professional travel services, which may include but are not limited to your legal name, mailing address, telephone number, passport information and other information needed in order to provide the users requested services. You can correct, delete, or modify this data at any time, or you can withdraw consent at any time, by notifying Love and Waves Travel, LLC. Keep in mind that third parties to whom Love and Waves Travel, LLC has transmitted your data with your consent may still retain copies of your Personal Information even after you have deleted your account with Love and Waves Travel, LLC.
- FINANCIAL: When you browse our website, we do not collect Financial Information, unless you voluntarily provide it to us. Users may voluntarily provide Financial Information in order to obtain professional travel services, which may include but are not limited to your credit card number, card type, security code, expiration date, mailing address and your Personal Information associated with your credit card.
- NON-PERSONAL DATA: Like all online platforms, this website collects data from its users. This data may include but is not limited to your Internet Protocol (IP) address, cookies, date/time visited by user, the pages viewed, your referring URL (the website you came from) and the type of device used to access the site, such as your web browser or mobile device type. Love and Waves Travel, LLC uses various third-party social media features including but not limited to Facebook, Instagram and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within the Agencies control.


GROUNDS FOR USE OF PERSONAL INFORMATION AND DATA COLLECTION
- PERFORMANCE OF A CONTRACT/SERVICE: In order to provide the necessary services requested by you, we may collect and use your Personal Information by whatever means necessary for us to enter into a contract/service with you or to fulfill a contract/service that you may have entered with us in order to provide said services to you.
- LEGITIMATE BUSINESS INTERESTS: We may use your Personal Information as necessary for our legitimate interests consistent with the products, services, and content on loveandwavestravel.com or any other website owned or operated by Love and Waves Travel, LLC. This includes but is not limited to our social media pages, in email, text, and other electronic messages between you and the foregoing sites, and for our promotions.
- COMPANY PROTECTION: In the event of legal action, investigation, subpoena or to remedy any violation, your information may be provided to protect the company. This also includes but is not limited to company insurance, financial advice, legal needs and risk management.



HOW INFORMATION IS COLLECTED AND SECURED
Love and Waves Travel, LLC utilizes business tools to efficiently fulfill its service obligations to its users, while using the utmost consideration for said users’ privacy and protection in order to keep your information safe and secure. This includes third-party websites in which we are able to securely provide information to or in which they provide information to us. This may include but is not limited to a Customer Relationship Manager (CRM), a Client Scheduling System, various Travel Suppliers websites and our website host Showit, Inc. (“Showit”). These partners privacy and security policies have been carefully reviewed to ensure they provide the highest data encryption to keep your information safe and secure. Please note that this Policy does not govern the collection and use of information by companies that Love and Waves Travel, LLC does not control, nor by individuals not employed or managed by us. It is highly recommended that you review the privacy policies and statements of any website you choose to use to best understand the way in which websites garner, make use of and share the information collected. Love and Waves Travel, LLC is not responsible for Privacy Policy and Security changes by our third-party partners and the company cannot be held liable for those changes. The Personal Information you provide is sent to us using a secure method. We treat Personal Information that you provide as confidential information, and we use commercially reasonable security measures to protect Personal Information from unauthorized access, alteration, disclosure or destruction. However, please understand that no one can provide an absolute guarantee that information intended to be maintained as private, whether transmitted via the Internet or otherwise, cannot be accessed inappropriately or unlawfully by third parties. We have taken and will continue to take reasonable steps to ensure the secure and safe transmission of your Personal Information. You understand and agree that such steps do not guarantee that use of the Love and Waves Travel, LLC website is invulnerable to all security breaches, and that Love and Waves Travel, LLC makes no warranty, guarantee, or representation that use of any portion of our website is protected from viruses, security threats or other vulnerabilities.


HOW YOUR INFORMATION IS USED
As stated above, Love and Waves Travel, LLC values its users' privacy and is committed to the protection of keeping your information safe and secure. In order to provide the services requested for you and your travel companions in an effort to complete your travel request, your information may be shared with:
- Travel Service Carriers (i.e., Airlines, hotels/resorts/cruise lines)
- Partner Travel Suppliers (i.e., tour operators and transportation companies)
- Partnered Travel Agencies, company staff or independent contractors
- Legal entities or persons, if necessary, to comply with any applicable laws and regulations.

HOW LONG YOUR INFORMATION IS STORED
The information and data we collect from you will be stored for no longer than reasonably necessary to fulfill the company’s purposes and services in which you provided said information or for us to protect our rights, or as may be required to fulfill our legal obligations. The length of time we retain said information will be determined based upon the following criteria: the length of time your Personal Information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations: any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy. You have the right to submit a request in writing to the company to have your information removed from its database(s). If business between the company and user is complete, the request will be processed and communication will be provided to the user of the removal. However, the company has no way to remove your information from third-party websites.

GENERAL INFORMATION COLLECTED
To monitor site usage and improve the quality of our website, we gather general information about the use of our website. We use web server logs and industry-standard website statistics software to count the number of users who visit our website and to count the number of views of particular pages, as well as to track other general statistics about our website. We do not track individual users’ visits to our website. At times Love and Waves Travel, LLC may share with third parties aggregate, anonymous information about overall usage of our website and other Internet services that we collect, to provide general information about our Internet services, sell advertising, or establish sponsorships or other business relationships.


PERSONAL BOOKING INFORMATION
To conduct a transaction the Love and Waves Travel, LLC website, visitors must complete a booking form that collects user information, contact information, trip information, payment information, and additional information that you provide voluntarily in order for the agency to provide the services you are requesting. Personal Information collected may include but is not limited to, your name, address, date of birth, telephone and fax numbers, email address, credit card information, passport information and other information needed to successfully book your vacation.

PAYMENT INFORMATION
Payment information is collected through vacationcrm.com and held on their server, it is not collected or held on Love and Waves Travel, LLC website or server. By submitting, you certify that you are the cardholder and are authorizing the Love and Waves Travel, LLC or its chosen Tour Operator/Supplier/Cruise Line to charge the listed amount to the credit card. You certify that you have verified that all information contained in the confirmation you received is accurate. You also certify you have read the Terms & Conditions and the appropriate Travel Protection Plan details. Cancellation penalties may apply. Insurance is not refundable.

This charge will be manually applied by the agency to your reservation. If there are any issues, an agent will get back to you. Please note that you may not see a charge from Love and Waves Travel, LLC on your credit card statement; the charge will come from our supplier and/or the airline directly. Payment may take 3-5 business days to fully process and be reflected on your statement.

EMAIL COMMUNICATIONS
It is our intention to only send you email communications that you want to receive. When you provide us with your email address by creating a booking, we may occasionally contact you via email about Love and Waves Travel, LLC services. You may opt-out by emailing kayla@loveandvwaestravel.com.com.

Please note that Love and Waves Travel, LLC will never send you an email requesting your credit card number, social security number or other similar Personal Identifiable Information. If you receive an email that looks like it is from Love and Waves Travel, LLC, but asks you for Personal Information, it is a fraudulent email and you should not reply or provide such information.

SUBMISSION OF INFORMATION
Whenever you voluntarily provide and submit information to public areas on our website or any other public forums, such as social media platforms, that information can be accessed by the public. If you submit information, comments or materials to the website or on our social media pages or apps, you agree that we may freely use them, along with your name and location.


THIRD PARTY DISCLOSURE OF INFORMATION
Love and Waves Travel, LLC uses the services of third parties, such as interactive marketing agencies, market researchers and email service providers, to assist us with marketing and promoting our website. These parties are contractually prohibited from using Personally Identifiable Information for any purpose other than for the purpose Love and Waves Travel, LLC specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale of Personal Information. We may disclose Personal Information in certain situations, where required by law. Our website does contain third-party links. Love and Waves Travel, LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.


OUR WEBSITE HOST
The Love and Waves Travel, LLC website is hosted by Showit, Inc. (“Showit”). Showit is an online company offering an e-commerce platform that allows the company to provide services to you, the user. Your Personal Identifiable Information may be stored through Showit's servers. By using our website and services, you consent to Showit’s privacy policy which is available at https://showit.com/privacy/.

OMISSIONS, ERRORS, OR MISTAKES DISCLAIMER
All information on this website is accurate and true to the best of Love and Waves Travel, LLC’s knowledge, but that there may be omissions, errors or mistakes. Love and Waves Travel is not liable for any damages due to any errors or omissions on the website, delay or denial of any products, failure of performance of any kind, interruption in the operation and your use of the website, website attacks including computer virus, hacking of information, and any other system failures or misuse of information or products.

TESTIMONIALS DISCLAIMER
The testimonials, statements, and opinions presented on www.loveandwavestravel.com are applicable to the individuals who wrote it. Results vary and may not be representative of the experience of others. The testimonials are voluntarily provided and are not paid, nor were they provided with free products or services, or any benefits in exchange for their statements. The testimonials are representative of client experiences but the exact results will be unique to each individual client.

BOOKING REGISTRATION
By booking for a travel event, Love and Waves Travel, LLC may use your Personal Information to: (a) enable your event registration; (b) market Love and Waves Travel, LLC opportunities in which you may be interested; (c) share your Personal Information with third parties that perform services on behalf of Love and Waves Travel, LLC in connection with the event, including, but not limited to, database management, event housing and transportation; and (d) share your Personal Information with third parties who sponsor the event for their marketing purposes. To opt out of receiving email communications from any such companies, you may unsubscribe from their email marketing lists using the information provided in such email communications. To opt-out of Love and Waves Travel, LLC communications, please follow the methods detailed below.


SECURING YOUR INFORMATION
The Personal Information you provide is sent to us using a secure method. We treat Personal Information that you provide as confidential information, and we use commercially reasonable security measures to protect Personal Information from unauthorized access, alteration, disclosure or destruction. However, please understand that no one can provide an absolute guarantee that information intended to be maintained as private, whether transmitted via the Internet or otherwise, cannot be accessed inappropriately or unlawfully by third parties. We have taken and will continue to take reasonable steps to ensure the secure and safe transmission of your Personal Information. You understand and agree that such steps do not guarantee that use of the Love and Waves Travel, LLC website is invulnerable to all security breaches, and that Love and Waves Travel, LLC makes no warranty, guarantee, or representation that use of any portion of our website is protected from viruses, security threats or other vulnerabilities.

LEGAL ISSUES
This website is based in the United States and is subject to laws of the United States and District of Columbia. Love and Waves Travel, LLC may disclose personally identifiable information without your permission if required by law or in the good faith belief that such action is necessary to (a) comply with legal requirements or legal process served on Love and Waves Travel, LLC or one of its affiliates, or (b) investigate or protect against harmful activities to Love and Waves Travel, LLC or its associates, property (including our website) or to others.

This site and its services are located in the United States. If you are a user accessing the site or services from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the site or services, which is governed by United States law, this privacy policy, and our terms of service, you are transferring your Personal Information to the United States, and you consent to that transfer. Additionally, you understand that your Personal Information may be processed in countries (including the United States) where laws regarding processing Personal Information may be different or less stringent than in your home jurisdiction.



AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age. If we are informed that we have collected or received Personal Information from a minor under 18 without parental consent, we will delete all information. If you believe we have any information from or about a child under 18, please contact us at the email below.


CHANGES TO THIS PRIVACY POLICY
Love and Waves Travel, LLC reserves the right to amend this Privacy Policy at any time without notice to its users. Any and all changes will be made here, on the loveandwavestravel.com website. It is the responsibility of this websites users to review this policy prior to submitting any information, during or after services have been rendered and thereafter. This policy was last updated November 2023.

AGREEMENT
This Privacy Policy is a complete, legal agreement between the website user and the company in regards to utilizing the users voluntarily provided Personal Information to obtain travel services.

CONTACT US
If you have any comments, suggestions or questions about privacy policy, please contact us at kayla@loveandwavestravel.com.